Refund policy
Returns & Exchanges
To prepare returns:
Easy Returns
- Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer.
- Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
- The product being returned must have all the original packaging and be in new resalable condition.
- All massage chairs can be returned or exchanged within 30 days.
- The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
- In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
- All items not under the Titan Brand, a restocking fee of 20% will be add for any returns within 30 days of purchase.
To prepare returns:
- Get your RMA number:
- Send us an email, stating that you have read our return policy to info@osakititan.com
- You can also call us to expedite this process at 888-848-2630
- Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Call us back with the tracking number of the returning merchandise.
- Product/merchandise must be insured for the possibility of damage/getting lost.
Easy Returns
- Please call 1-888-848-2630 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
- Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
- Tape box securely and mark with appropriate shipping address.